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Refund Policy

Refunds are accepted per the deadlines stated below. An original, dated sales receipt and a current Los Rios student ID or driver’s license are required for all returns. Credit card purchases will only be credited back to the card the items were originally purchased on. 

Textbook/Course Material Returns

  • Current student ID or Driver’s License and student ID number is REQUIRED for all returns.
  • Books purchased NEW must be returned in the same condition that the book was originally purchased in. If not, the USED purchase price may be refunded.
  • Unwrapped/incomplete packages or opened loose-leaf books may not be eligible for refund.
  • Access codes must be unused and/or not scratched off. New CD envelopes must be unopened.
  • Books and merchandise must be returned to the main campus store regardless of pick-up location.
  • Digital Textbooks are non-refundable if activated.
  • Special orders are non-refundable.

General Merchandise Returns

  • Merchandise with manufacturer's defect will be exchanged for same product with original receipt.
  • Clothing must be unworn, with tags still attached or item in non-returnable.
  • Supplies not in original packaging, in opened packaging, or not in new condition may not be returned.
  • Sale merchandise is not refundable.
  • Merchandise may be refunded withing 5 BUSINESS DAYS from the date of purchase with original receipt.

Fall 2019 Refund Policy

Course book and material returns will be accepted until Friday, Aug 30, 2019 or by Friday, Sep 6, 2019 with proof of drop.  An original, dated sales receipt is required for all returns.

Fall 2019 Refund Deadlines

SUMMER TERM START DATES OF TERM LAST DAY FOR REFUNDS LAST DAY FOR REFUND WITH PROOF OF DROP
Full Semester Aug 24 Aug 30 Sept 6
First Eight Weeks Aug 24 Aug 30 Sept 6
Second Eight Weeks Oct 17 Oct 18* N/A
First Five Weeks Aug 24 Aug 30 Sept 6
Second Five Weeks Oct 1 Oct 4* N/A
Third Five Weeks Nov 5 Nov 8* N/A
Second Eight Weeks
(Alternative)
Oct 19 Oct 25* N/A

There are not returns for 1 to 5 day classes after the start of the class. *Returns for Late Starting Classes require proof of enrollment.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  

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